Refund Policy

Kraftnooze – Refund Policy

All our products are handmade and often customized to your requirements. Therefore, we do not accept returns or exchanges unless there is a genuine issue such as:

• The product is damaged

• The wrong item was delivered

We invest time, effort, and care into crafting every piece, so we appreciate your understanding.

? Reporting Damaged or Wrong Items

If you receive a damaged product or the wrong item:

1. Email us at: kraftnooze@gmail.com
   WhatsApp us at:  +91-96608-86680

2. Share your Order ID, clear images, and a parcel opening video.

✅ Important Requirements for Claims:

• The unboxing video must be continuous (no cuts or breaks).

• The product should be fully visible and centered in the frame.

• The video should be recorded before the product is fully opened or used.

❗ Without a valid, clear unboxing video, we cannot process damage/issue claims.

⏳ Response & Resolution Timeline

• We will acknowledge your request within 48 hours.

• If your claim qualifies after our internal video and image review, we will:

  • Schedule a reverse pickup from your location.

  • Process a full refund, including shipping charges, within 24–48 hours after receiving the returned product.

Note: This process may take 15–20 days in total. We request your kind patience during this period.